Clients log in to the client portal using the invitation email from their clinic the first time, and their clinic's portal login page after that.
First time: accept the invitation
- Open the portal invitation email from your clinic and choose the link.
- Choose to sign in with an existing Ignia account, or create a new account. A new account must use the same email address the invitation was sent to.
- You land on your portal home page.
An invitation works only once and expires after a while. A revoked or already used link will not work.
After that: log in
- Open your clinic's portal login page. Use the link your clinic gave you, because each clinic has its own portal address.
- Enter your username or email and your password.
If you use more than one clinic on Ignia, always use the link for the clinic you want.
What clients can do in the portal
See your next session, join video sessions, message your care team, view shared resources, update your profile, download completed documents, and choose notification settings.
For staff
If a client says their link does not work, the invitation may have expired or been revoked. Ask them to check the email address, then invite them again.
If this does not work
Contact Ignia support by chat and tell us your clinic's name.