Clients pay an invoice from the invoice email their clinic sends, using the payment options shown in that email.
What you will see
The email has the invoice PDF attached and shows the payment options your clinic accepts for you:
- Card: a secure checkout link, when your clinic accepts card payments.
- E-transfer: the clinic's e-transfer instructions, when your clinic accepts e-transfer.
An option only appears if both your clinic and your own payment settings allow it.
To pay
- Open the invoice email from your clinic.
- Choose the card checkout link, or follow the e-transfer instructions.
- Complete the payment. You can pay part of the balance if you wish. The invoice then shows as partially paid.
For e-transfers, your clinic records the payment on their side, so it may take a little while to show as paid. Once an invoice is paid, the clinic can email you a receipt.
If you already paid by another method, you can tell the clinic from the invoice page. This sends them a note. It does not mark the invoice as paid, so the clinic still records the payment themselves.
If this does not work
If there is no pay link, you did not receive the invoice, or the amount looks wrong, contact your clinic first. For problems with the checkout itself, contact Ignia support by chat.