Therapists and admins reschedule or cancel a session from the calendar. Clients ask their therapist or clinic, because the client portal does not currently offer rescheduling or cancelling.
To reschedule
- Open the session from the calendar.
- Choose Edit session and change the date and time. You can also drag the session to a new spot on the calendar.
- Choose whether to notify the client and therapist.
- Save. The session moves to the new time and reminders follow it.
Only scheduled or confirmed sessions can be rescheduled. For a repeating session, you can change just this one or this one and the ones after it.
To cancel
- Open the session from the calendar.
- Choose to cancel the session, and optionally add a reason and a memo.
- For a repeating session, choose just this one or this one and the following ones.
- Confirm. Reminders stop and the client and therapist are notified.
Late cancellations
If the client cancelled late, choose the late cancel option instead. It can apply a late cancellation fee, from your clinic's policy or an amount or percentage you set.
If this does not work
Sessions that are already completed or marked as a no-show cannot be cancelled. Contact Ignia support by chat if you are stuck.